How Bulky Pick-up Tools Make Life Easier in South River, NJ and California
The ease of using Recycle Coach's Bulk Item Pick-up Tool is changing the game for haulers, municipalities, and residents.
Bulky waste is a big challenge for local programs: missed pickups, confusion about what’s accepted, and endless resident phone calls, not to mention the time required to facilitate payment. But for our partners, a smarter digital tool is helping to cut down on the time needed to provide communities with a five-star experience.
South River, NJ: 75% Fewer Calls
Before launching the Recycle Coach web app, South River’s team was fielding ongoing phone calls for bulk item pickups.
Since integrating the tool, they’ve seen a 75% drop in phone calls—and a spike in web app users.
Cal-Waste: 18 Extra Mattress Pickups in One Week
As a private hauler serving communities across California, Cal-Waste wanted to boost efficiency and reduce confusion for residents trying to get rid of bulky items, like furniture and mattresses.
With the bulk pick-up tool now integrated into their app, Cal-Waste has seen a notable uptick in requests, especially when it comes to mattress pickups.
In a single recorded week, there were 18 more mattress requests than their weekly average.
Atlas Disposal: 50% of Total Requests and a Successful User Acquisition Tactic
Within the communities Atlas serves, bulky requests tend to vary week to week, but requests from the tool now account for about half of all resident bookings.
The team has had positive feedback about the ease and convenience of using the tool for requests from residents. In turn, Atlas has been able to increase users by directing them to the app, thereby educating and keeping more residents informed on their curbside collections.
Why It Works
Self-serve scheduling: Residents don’t need to call. They just click, select their item, and schedule the pickup.
Mobile & web friendly: Whether on desktop or phone, it’s an easy experience that builds trust and cuts down on mistakes.
More time to focus on what matters: With fewer resident inquiries to handle, staff can spend more time on high-impact work.
Learn more about the Bulk Item Pick-up Tool here.
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Creative Best Practices: Five Tips for Navigating Outreach and Engagement in Your Community
We've spoken to outreach coordinators and recycling education specialists in communities just like yours. Now we've compiled a list of top tips to engage your community with waste education.
How Bulky Pick-up Tools Make Life Easier in South River, NJ and California
The ease of using Recycle Coach's Bulk Item Pick-up Tool is changing the game for haulers, municipalities, and residents.
Bulky waste is a big challenge for local programs: missed pickups, confusion about what’s accepted, and endless resident phone calls, not to mention the time required to facilitate payment. But for our partners, a smarter digital tool is helping to cut down on the time needed to provide communities with a five-star experience.
South River, NJ: 75% Fewer Calls
Before launching the Recycle Coach web app, South River’s team was fielding ongoing phone calls for bulk item pickups.
Since integrating the tool, they’ve seen a 75% drop in phone calls—and a spike in web app users.
Cal-Waste: 18 Extra Mattress Pickups in One Week
As a private hauler serving communities across California, Cal-Waste wanted to boost efficiency and reduce confusion for residents trying to get rid of bulky items, like furniture and mattresses.
With the bulk pick-up tool now integrated into their app, Cal-Waste has seen a notable uptick in requests, especially when it comes to mattress pickups.
In a single recorded week, there were 18 more mattress requests than their weekly average.
Atlas Disposal: 50% of Total Requests and a Successful User Acquisition Tactic
Within the communities Atlas serves, bulky requests tend to vary week to week, but requests from the tool now account for about half of all resident bookings.
The team has had positive feedback about the ease and convenience of using the tool for requests from residents. In turn, Atlas has been able to increase users by directing them to the app, thereby educating and keeping more residents informed on their curbside collections.
Why It Works
Self-serve scheduling: Residents don’t need to call. They just click, select their item, and schedule the pickup.
Mobile & web friendly: Whether on desktop or phone, it’s an easy experience that builds trust and cuts down on mistakes.
More time to focus on what matters: With fewer resident inquiries to handle, staff can spend more time on high-impact work.
Learn more about the Bulk Item Pick-up Tool here.
You might also like...
Creative Best Practices: Five Tips for Navigating Outreach and Engagement in Your Community
We've spoken to outreach coordinators and recycling education specialists in communities just like yours. Now we've compiled a list of top tips to engage your community with waste education.
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